FAQ's

What do you need help with?

General Questions

Do your products come with a Warranty?

We provide a one year warranty that all of our products will be free from defects in materials and manufacturing, under normal use and proper handling.Review our full warranty details here.

What about returns, exchanges and/or refunds?

To start a return or exchange or begin troubleshooting, email support@snappower.com with your order number and a description of your issue.

Returns/Exchanges: To be eligible for a Return/Exchange, your item(s) must be in the same condition that you received it and must be in the original packaging and include all components.

Refunds (if applicable): You have 30 calendar days to return an item(s) from the date you received it for a refund. Once we receive your item(s), we will inspect it and notify you that we have received your returned item(s). We will immediately notify you on the status of your refund after inspecting the item(s). If your return is approved, we will initiate a refund to your credit card (or original method of payment). If you receive a refund, the cost of shipping will be deducted from your refund. Restocking fees may apply. You will receive the credit within 7-14 business days, depending on your card issuer's policies. We stand behind our products and always do our best to take care of our customers. If your order exceeds the 30 days, you may be eligible for an exchange.

Shipping: You will be responsible for paying for your own shipping costs for returning your item(s). Original shipping costs are non-refundable.

To start a return or exchange or begin troubleshooting, email support@snappower.com with your order number and a description of your issue.

How much does shipping cost?

In addition to carrier-calculated rates, we currently offer a flat rate economy shipping option on most orders within the continental US. The rate ranges from $4.99 to $14.99 depending on the weight of the package. While we try to make it available to everyone, the carriers have size, weight, and location limitations that exclude certain shipments. If your order and shipping details qualify for a flat rate economy shipping service, you will see that as one of the shipping method options at checkout.

How long will my order take to arrive?

All orders take about 1-2 business days to process, and then an additional 2-6 business days for shipping within the US, or 6-12 business days for shipping to Canada. Delivery times are only estimates and may vary as we offer several shipping options through multiple carriers.

Which countries do you ship to?

We currently ship to the U.S., Canada, and Mexico.

Will I pay duty fees if I am international?

Customs and duties are fees applied to imported goods or products into your country. Unfortunately, we have no control over these charges and cannot predict if they will be charged or not. Likewise, if they are charged we have no control over the amount that is collected. There are some cases when duties fees are not collected at all.When ordering from SnapPower, you are responsible for these fees as well as assuring that you can lawfully import them into your country.

Are batteries required?

Absolutely not. Our products draw power directly from the outlet.

What if my outlets are horizontal?

Good news, SnapPower has launched a Horizontal GuideLight with the LEDs located on the long side of the cover plate. Also, our other outlet products can be installed horizontally and work just fine as well if you want directional light from the side; just make sure to install where the bottom of our plate lines up with the ground side of the outlet. We have many customers who have done this and love it!

Are your products available in stores?

Yes! SnapPower products can be found at select locations of Ace Hardware, Do It Best, Orgill, Best Buy, and Lumalex, and will soon launch on Build.com and Lowes.com as well. This list will continue to grow as we add new distribution partners.

Can I resell SnapPower’s products online or in retail locations?

SnapPower does not allow any third parties to resell our products online or in retail without written authorization. This would be a violation of our terms of service. If you have a brick & mortar store and are interested in partnering with us, please submit a request for our Partner Program here.

What color temperature are the LEDs in our lighting products?

The LED lights in our lighting products are a neutral white temperature, slightly on the warmer side (approximately 3,500-4,000 Kelvins.)

Which electrical receptacles are SnapPower products compatible with?

SnapPower products are for 120V outlets and light switches only. The outlet products function with the vast majority of standard duplex, decor, and GFCI receptacles, and the light switch products function with toggle and rocker receptacles. They are not compatible with non-standard outlets or switches, including USB chargers, dimmer switches, smart switches, etc.

Are SnapPower products UL or ETL listed?

Yes! SnapPower products are designed and manufactured to the highest standards of safety, and the following product lines are ETL listed in both the US and Canada: GuideLights, SwitchLights, MotionLights, StormLights, ColorLights, and LumiDock.

GuideLight FAQ's

Do GuideLights work with GFCI outlets?

Yes, our GuideLight 2 Plus is compatible with GFCI outlets. Make sure you choose the GFCI "style" at checkout for our outlets with the Test and Reset buttons!

How long will the LEDs in the GuideLight last?

The GuideLight will last for up to 25 years before the LEDs begin to dim.

How much does it cost to operate a GuideLight?

The GuideLight costs around 10 cents a year to power (depending on your local cost of power).

How does the GuideLight turn on and off?

The GuideLights include a light sensor that turn the LEDs On/Off automatically. They should be at full brightness when the room is completely dark and slowly dim as the room gets lighter.

Our GuideLight 2 PLUS version also includes a switch that allows you to adjust the brightness between Bright, Dim and Off settings.

Is the GuideLight ETL listed?

Yes! The GuideLight has been designed to the highest standards of safety, and is ETL listed in the US and Canada.

SwitchLight FAQ's

Which light switches are the SwitchLights compatible with?

There are likely 2 types of light switches in your home, and we have a SwitchLight for both!

1. Single gang, single pole switches. This means that the SwitchLight installs over a single light switch, and that the SwitchLight will work in areas where one light switch controls the overhead lights. These are typically found in bathrooms and small rooms, where one switch controls the overhead lights. Our SwitchLight is perfect for those.

2. 3-way switches. These are the areas where 2 or more switches control one set of overhead lights. These are typically found in hallways and larger bedrooms & bathrooms. Our SwitchLight for 3-way switches is perfect for those.

Please note that areas with two light switches controlling the same overhead lights (like a hallway) sometimes have the light switches installed upside down (with the screw terminals on the left hand side of the light switch instead of the right hand side). If this is the case, the light switch will need to be turned around so that the screw terminals are on the right hand side of the switch before the SwitchLight is installed.

Will the SwitchLight work in a location where the overhead lights are controlled by two or more different switches?

Yes! We now how The SwitchLight for 3-way Switches. This product is compatible in areas where 2 or more switches control the over head lights.

Will the SwitchLight work on a dimmer switch, motion sensing light switch or a smart light switch?

No, the SwitchLight only works with standard toggle and decor light switches. The SwitchLight will not work on dimmers, motion sensing, or smart light switches because they do not have the required screw terminals for the SwitchLight to draw power from.

Is the SwitchLight ETL listed?

Yes! The SwitchLight has been designed to the highest standards of safety, and is ETL listed in the US and Canada.

How much energy does the SwitchLight use?

The SnapPower SwitchLight is designed to be energy efficient, and uses less than 10 cents of energy for the entire year.

Will the SwitchLight work upside-down (with lights pointed up)?

The SwitchLight is designed to pull power from the screws on the right hand side of the light switch, which means the SwitchLight will install with the lights pointing down. If you want the SwitchLight to install with the lights pointing up, you will need to turn off the power and turn your light switch around so that the screws are on the left hand side of the light switch.

Does the SwitchLight work on dimmer switches.

No. The SwitchLight works on standard Toggle or Rocker light switches.

MotionLight FAQ's

How does the MotionLight turn on and off?

The MotionLight includes a motion-detecting sensor that will turn the LED nightlight on when motion is detected. Please keep in mind that the room has to be completely dark in order for the LED nightlights to turn on as well. They should be at full brightness when the room is completely dark.

The MotionLight also includes a switch that allows you to adjust the brightness between Bright, Dim and Off settings.

How long will the LEDs in the MotionLight last?

The MotionLight will last for up to 25 years before the LEDs begin to dim.

How much does it cost to operate a MotionLight?

The MotionLight costs around 25 cents a year to power (depending on your local cost of power).

Is the MotionLight ETL listed?

Yes! The MotionLight has been designed to the highest standards of safety, and is ETL listed in the US and Canada.

StormLight FAQ's

What is StormLight?

StormLight is an innovative outlet cover plate with built-in LED lights, designed to provide attractive pathway and accent lighting automatically at night. Additionally, the StormLight is designed to provide up to 6 hours of emergency lighting during a power outage. It does this using an internal rechargeable battery with brighter, outward-facing LEDs. The battery automatically charges when power is restored.

Will the StormLight work when the power goes out?

Yes! The StormLight will illuminate brighter, outward-facing LED lights when there is no power to the outlet. Note that this requires a true power outage to the house or building; turning off an individual circuit breaker to the outlet will not necessarily trigger the battery backup illumination.

How long do the LED lights last?

The LED light window is designed to last up to 25 years, eliminating the need for frequent replacements.

Where can I install StormLight?

StormLight is ideal for hallways, bathrooms, bedrooms, kitchens, and any area where you need convenient lighting, both in everyday life and in emergency situations.

What outlets work with the StormLight?

The StormLight is available in 3 styles, which are compatible with either 120V AC Duplex, Decor, or GFCI outlets. They will work with the vast majority of outlet brands and styles, so long as they have the typical side screw terminals.

Can I install the StormLight on my light switches?

No, StormLights can only be used on Duplex, Decor or GFCI outlets with side screw terminals. Even though a rocker-style light switch may be the same size and shape as a Decor or GFCI outlet, the tabs on the back of the StormLight are not compatible with light switch receptacles, so the product will not function properly.

What are the features of StormLight?

The StormLight is simple to install in place of your existing outlet cover plates, and produces attractive pathway lighting automatically from dusk-to-dawn. It also contains a rechargeable internal battery backup to illuminate emergency lighting in the event of a power outage. The StormLight will automatically draw power from the outlet to charge/recharge the battery when there is power.

How long does it take to charge the StormLight?

It typically takes about 2 hours for a full charge. If the StormLight is properly installed, it will recharge the internal battery whenever there is power to the outlet.

Is the installation process complicated?

No, StormLight is designed for easy installation. Simply unscrew and remove your existing outlet cover plate, then snap on the StormLight and replace the screw. Please be sure to turn off power before installing the StormLight, for your safety.

Can I use StormLight outdoors?

StormLight is not rated for outdoor use.

What should I do if my StormLight isn’t working properly?

Check the installation and ensure it’s securely connected. Ensure there are no obstructions that could be pushing the prongs off the box. If issues persist, refer to the troubleshooting guide included with your product or contact customer support.

Are there different color options available?

Currently the StormLight is available in white, light almond, ivory and black.

SafeLight FAQ's

How long will the LEDs in the SafeLight last?

The SafeLights will last for up to 25 years before the LEDs begin to dim.

How much does it cost to operate a SafeLight?

The SafeLight costs around 10 cents a year to power (depending on your local cost of power).

How does the SafeLight turn on and off?

There are 2 ways that the SafeLight turns On and off:

1. It has a small switch on the face of the plate that can adjust the brightness levels to dim and bright. There is also an “off” setting, so if you ever want the lights off, even during the night, just turn the switch off!

2. Located behind the switch is a light sensor. This light sensor will automatically turn the LEDs off during the day, and at night, the LEDs will turn back on gradually as the light in the room is decreased.

Is the SafeLight ETL listed?

No. The SafeLight uses the same core, prong technology that is in the ETL listed GuideLights, Chargers and SwitchLights. Even though there are many products available on the market that use sliding safety doors (SnapPower’s is the only one with a light), ETL will not certify these products. This is because the safety door keeps the plug from going ALL they way into the outlet. The circuitry is still designed to meet ETL standards.

LumiDock FAQ's

Which devices are compatible with the LumiDock?

We have tried to make our LumiDock device mounts as universal as possible to accommodate a variety of devices. This is not an exhaustive list, but here are the known compatible devices that we have tested and confirmed:

Large Speaker Mount:

• Amazon Echo Dot Gen 4

• Amazon Echo Dot Gen 5

Small Speaker Mount:

• Amazon Echo Dot Gen 3
• Google Nest

• Google Home Mini

Smart Camera Mount:

• Blink Outdoor

• Blink Mini

• Blink Indoor

• Ring Battery Cam

• Ring Stick Up Cam Battery

• Ring Stick Up Cam Plugin

• Google Nest Cam

• D-Link Camera

• Eufy Indoor Cam 2k

• Eufy Indoor Cam 2k Pan & Tilt
• Wyze Cam V2 1080p HD WiFi Indoor Camera

• Wyze Cam Outdoor v2

• Wyze Cam Indoor and Outdoor v3

• Wyze Cam Pan, Color Night Vision

• Also: Wyze Cam Pan v2, Wyze Cam Pan v3 and other 1/4-20 single screw mounted cameras are compatible only with the purchase of an additional adaptor, such as https://www.amazon.com/dp/B01BPU0VCK or https://www.amazon.com/dp/B08DQY851Z

Are batteries required?

Absolutely not. Our products draw power directly from the light socket.

Can the LumiDock work with dimmer switches?

The LumiDock is not compatible with dimmer switches and its lights are not dimmable.

What is the maximum number of LumiDocks I can install?

There is no limit; you can install as many LumiDocks as the number of can lights in your home.

The LumiDock isn't sitting flush with my ceiling. What should I do?

Check if your can is 5-6" in diameter and at least 5-6" deep, and that cords aren't pinched between the LumiDock and the ceiling. Refer to our troubleshooting video for help.

Why does one of the can lights near the LumiDock stay on constantly?

Ensure all light bulbs on the same circuit (controlled by the same light switch) are replaced with LumiDock Companion Bulbs, as normal bulbs will stay on except when manually turning off the light switch.

What is the LumiDock's power consumption?

The LumiDock ring light consumes 9W when on. The device in the LumiDock bay's power usage depends on the device and its activity.

Can I use the LumiDock without a can behind my can lights?

No, the LumiDock requires a standard metal can of at least 5-6" diameter and 5-6" depth.

A light on the same circuit as the LumiDock system never turns on. What should I do?

Check if the light bulb is securely screwed in, and try replacing the Companion Bulb if necessary.

How do I synchronize lights in my LumiDock system that are turning on and off at different times?

Refer to the instruction manual and reset your system by holding the light switch in the OFF position for 10-20 seconds.

The Switch Returns aren't moving my light switch back to the ON position. What should I do?

Ensure your light switches are flush with the cover plate and that the switch return isn't hanging up on the frame around the toggle. Do not overtighten the screws holding the Switch Return in place.

My device in the LumiDock isn't working properly. What should I do?

First, check to make sure the power supply plug is secure in the back of the LumiDock. Refer to the device manufacturer's setup instructions and troubleshooting for further assistance. The LumiDock only supplies power to the device and doesn't change its function. It may be more convenient to set up the device before installing it in the LumiDock.

Can I use the LumiDock with a can that doesn't use torsion springs to secure the trim?

It may be possible, but the LumiDock only comes with torsion springs to secure it in the housing. The torsion springs require a U shaped bracket mounted on the sides of the can – many can manufacturers will include the U shaped brackets so that the can is compatible with a variety of trim types. Look inside the can to see if these brackets are on the inside wall of the can about 1-2" from opening. See this video for further information (troubleshooting video on torsion springs/brackets).

I need replacement trim that matches the LumiDock for the other can lights in the room. What can I do?

Various replacement trims are available that match the LumiDock, like this one available on Amazon, for example: https://amzn.to/3J4867v

Can I change the LumiDock light color or choose different colors?

The LumiDock does not have an adjustable color temperature and is only available in one color (3500K).

Is my alternative device compatible with the LumiDock?

If you find a new device that is compatible with the LumiDock, we would love to hear about it! If you can secure your alternative device in the LumiDock bay and it can receive power by plugging into back of the LumiDock, it may be compatible. Check your devices power requirements – the LumiDock is only rated to supply 15W of power. The device must be securely held in the LumiDock bay. Do not screw the device directly into the LumiDock's inner walls because the screws may pass through and encounter circuitry or wires. Rather, screw your device into the camera adapter and be sure that the screws don't extend out of the back of the adapter. In general, devices that weigh more than 1-2 pounds are too heavy to be safely used with the LumiDock (see video discussing alternative devices and their installation).

Does the LumiDock have an integrated speaker?

No, the LumiDock does not have an integrated speaker. The grill in the back of the bay may look like a speaker, but it is purely for airflow.

Why didn't my LumiDock order come with a device?

The LumiDock does not come with any devices for the docking station, as the intention is for you to install devices you're already using in your home.

Can I install the LumiDock in my bathroom or outdoors?

The LumiDock is rated for damp locations like bathrooms but should be protected from direct water or rain exposure. Check the water ratings for the device you insert in the LumiDock bay. For outdoor installations, protect the LumiDock from direct sunlight.

How do I work on the electrical circuit the LumiDock is installed on?

Always turn off the power to the circuit at the circuit breaker, and test to ensure the power is off before working on any electrical circuit.

How can I make the LumiDock perform functions like whole home audio or intercom between rooms?

The functions of your the LumiDocks are determined by the devices you mount in them. Device capabilities are constantly improving, so check the features of your installed devices.

Is the LumiDock system compatible with smart bulbs?

Yes, some smart bulbs work well with the LumiDock system. The smart bulbs will always have power and must be controlled via a mobile device or remote; they cannot be controlled by the light switch. For a list of compatible smart bulbs, refer to our list (insert link to the list of compatible smart bulbs).